Hello! Previously I was able to login to the pixels website and see my Kickstarter order and progress. With the new update, it forces me to login with Shopify and now shows that I have no orders. Has anyone else had this problem? Is there a way to login not using Shopify??
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Hello! Its under investigation. Some accounts with different emails in a payment or address are affected. The database migration did not link the main account email to the order. The orders are placed but it is not linked to the main account so it is not visible. You can DM your email and ordernumber / backer number to take a look at it manually.
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Ok, great! Thank you for the response. I’m not sure how to DM on this platform, so I opened a ticket. Hopefully that’s ok?
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DM in Discourse is only available from Trust level 1 onwards, I think all users except the staff are still Trust level 0 as there are not enough posts available to read to reach Trust level 1.
Default requirements are:
- Entering at least 5 topics
- Reading at least 30 posts
- Spend a total of 10 minutes reading posts
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Thank you for your detailed comment! I will take a look at the requirements and make proper adjustments 
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It is okay but we have been making changes, could you check if your order shows at your account page?
Suffering the exact same issue, and whatever changes you may have made are not having the desired effect. Where I could previously see my poor order sitting in hopeful wait of fulfillment I am now, still, being told there is no order.
Frankly it is making me nervous…
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